Terms of service.

In order to book a spot on your freediving course a $150 AUD deposit is needed. This deposit is completely refundable until 4 weeks before your course starting date. After this 4 week period this deposit is non refundable and we require the remaining course fee.  

If you’re not able to attend the course that you’ve booked you can reschedule without any fee as long as you give us at least 7 days notice. 

If you cancel your course within 7 days of the course commencement date then we can rebook you for a future course for a $175 AUD rebooking fee. We cannot issue any refunds.

To reschedule, send an email to info@freedivingfamily.com please include your name and the date of the course you were booked for. You’ll be able to choose any available course date from the ones on our website. Dates are subject to availability. Our upcoming course dates are listed here https://freedivingfamily.com/upcoming-freediving-courses

Sometimes we might need to postpone your freediving course. We will only postpone our courses if the weather conditions are not safe nor recommendable for a Beginner Level.

If a course gets rescheduled or postponed by the Freediving Family, we will offer a number of available dates for you to join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your course fee provided that you have not already commenced your course (attended the first day of the course in which we usually do a theory and pool session.)

All of our Courses are Molchanovs Freediving Courses. We believe Molchanovs Freediving Education is the best Freediving Education out there and the head of the Freediving Family, Adam Stern is also one of the founders and creators of the Molchanovs Education System. 

To take a Molchanovs Course students need to be at least 16 years old. From 16-18 years old, students must have the consent of their parents or guardians. 

Students must also present a completed and signed Liability Release and Medical Form.

We recommend you bring your own gear to the course.

If you don’t have your own gear, we can provide it for you. The cost of gear hire is included in the cost of the course. 

You will need:

A wetsuit

Fins

A Mask and Snorkel

A Weight belt 

Weights

It is your responsibility to return your hire gear to your instructor after each session concludes.

If you lose or damage any of the rental gear the following charges apply. 

Wetsuit: $450 AUD

Fins: $45 AUD per fin

Mask: $35 AUD

Snorkel: $20 AUD

Weight Belt: $35 AUD

Weights: $10 AUD per weight

Your own reusable water bottle

Sun Protection

A hat

Towel

Swimmers

A face mask

Snacks

DO NOT scuba dive 24 hours before freediving.  

DO NOT dive if you are congested.

DO NOT have a heavy breakfast before your dives.

DO NOT have any coffee or energetic drinks before your dives.

The following are the terms of service for referring a buddy to a Freediving Course in Australia:

To be valid, your buddy must meet the following conditions:

• Must not have joined any other Freediving Family events (Deep Weeks, Freediving courses, reunions, in person training sessions, etc.)

• Must pay full ticket price for their entry into the event.

• Must pay in full for their course before the course begins

Applying the referral:

• Upon signup, the referrers buddy will be prompted to put the referrers full name into their registration details upon checkout. This cannot be done retroactively and must be done during registration.

• Upon receiving the details, Freediving Family will apply a discount to the referrers account of $100aud.

• A referrer can refer as many buddies as they like.

• In the event that the referrer would like to use their referral amount for another event, the referrer can send an email to info@freedivingaustralia.com for assistance.

Line Training in Australia is run for FREE. We don’t charge for the service we provide with our Instructor nor our admin time.

However, if it’s a boat session we require the boat fee to be paid when booking your spot for the line training session.

If the session is from shore, then we require a $40 AUD deposit to hold your spot. This deposit will be refunded after your dive session if you attend to it.

If you fail to attend your session and/or give us at least a 48h notice before the start date/time of the line training session, then we will keep this deposit.

Cancellations need to be done 48h before the start date/time of the line training session.

A refund for the boat fee is only possible if we are able to rebook your spot, or if you give us at least 5 days’ notice before the start date/time of the line training session.

You can reschedule/cancel your session if you give us via email at least 48h notice before the start date/time of your scheduled session.

Class Packs have an expiration date and cannot be paused.

Class Packs cannot be refunded.

Deposits
A non-refundable deposit secures your spot on a Freediving Family Deep Week. The deposit amount varies by event and is listed on the event's webpage. Prices may also vary depending on the event location.

Transfers & cancellations
We understand that medical and personal issues come up. We're not able to issue refunds, but in most cases you can transfer what you've paid toward a future Freediving Family event. How much you can transfer depends on how far ahead of your event you let us know.

Some events list their own deposit schedule on the event webpage, which sets the notice windows and fees for that event. Where an event doesn't list its own schedule, the standard windows below apply:

• 8 weeks or more before the event: Transfer the full amount you've paid — deposit or full payment — to a future event, with no fee.

• Less than 8 weeks but 3 weeks or more before the event: A rebooking fee applies (equal to the deposit unless the event's schedule states otherwise). The remaining balance transfers to a future event.

• Less than 3 weeks before the event: Because spots are limited and event costs are committed well in advance, the full amount paid is non-refundable and non-transferable.

Any transferable balance must be used for an event that takes place within 12 months of the date you notify us.

How to reschedule
Email our Manager at deepweek@freedivingfamily.com with your name and the date of the event you booked, and they'll help you apply any remaining balance to a future event.

Event dates
Upcoming dates are listed on our website. Dates are subject to availability, and spots are first come, first served and are listed here.

The only reason we EVER postponed a Deep Week was because of Covid-19.

If for any reason, we need to postpone a Deep Week, we will offer a number of available dates for you to join us in the future. Or even hold your deposit or payment for whenever you can join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your entry ticket fee minus bank transfers.

During Deep Week you are able to take freediving courses that will allow you a certificate once you have completed all requirements successfully.

All of our Courses are Molchanovs Freediving Courses. We believe Molchanovs Freediving Education is the best Freediving Education out there and the head of the Freediving Family, Adam Stern is also one of the founders and creators of the Molchanovs Education System. 

To take a Molchanovs Course students need to be at least 16 years old. From 16-18 years old, students must have the consent of their parents or guardians. 

Students must also present a completed and signed Liability Release and Medical Form.

We recommend you bring your own gear to the event but if you don’t have, you will generally be able to rent your gear at the location (check each location first).

We are not responsible for anything related to gear hire. And we strongly suggest that you start getting your own equipment if freediving is something that interests you.

As for gear, you will need:

A wetsuit

Fins

A Mask and Snorkel

A Weight belt 

Weights

Lanyard

Note that according to the location we will be providing weights or not.

The following are the terms of service for referring a buddy to a Deep Week:

To be valid, your buddy must meet the following conditions:

• Must not have joined any other Freediving Family events (Deep Weeks, Freediving courses, reunions, in person training sessions, etc.)

• Must pay full ticket price for their entry into the event.

• Must pay in full for their course before the course begins

Applying the referral:

• Upon signup, the referrers buddy will be prompted to put the referrers full name into their registration details upon checkout. This cannot be done retroactively and must be done during registration.

• Upon receiving the details, Freediving Family will apply a discount to the referrers account of $200aud.

• A referrer can refer as many buddies as they like.

• In the event that the referrer would like to use their referral amount for another event, the referrer can send an email to deepweek@freedivingfamily.com for assistance.

Deposits
A non-refundable deposit secures your spot on a Freediving Family Expedition. The deposit amount varies by event and is listed on the event's webpage. Prices may also vary depending on the expedition location.

Transfers & cancellations
We understand that medical and personal issues come up. We're not able to issue refunds, but in most cases you can transfer what you've paid toward a future Expedition or Freediving Family event. How much you can transfer depends on how far ahead of your event you let us know.

Some expeditions list their own deposit schedule on the event webpage, which sets the notice windows and fees for that event. Where an event doesn't list its own schedule, the standard windows below apply:

• 8 weeks or more before the event: Transfer the full amount you've paid — deposit or full payment — to a future Expedition or event, with no fee.

• Less than 8 weeks but 3 weeks or more before the event: A rebooking fee applies (equal to the deposit unless the event's schedule states otherwise). The remaining balance transfers to a future Expedition or event.

• Less than 3 weeks before the event: Because spots are limited and expedition costs are committed well in advance, the full amount paid is non-refundable and non-transferable.

Check the FAQ section for cancellation terms and, if you require more clarity, please contact us at deepweek@freedivingfamily.com before you pay your deposit. Once you pay the deposit, you agree to the terms set for the event.

Any transferable balance must be used for an Expedition or event that takes place within 12 months of the date you notify us.

How to reschedule
Email our Manager at deepweek@freedivingfamily.com with your name and the date of the event you booked, and they'll help you apply any remaining balance to a future Expedition or event.

Event dates
Upcoming dates are listed on our website. Dates are subject to availability, and spots are first come, first served.

If for any reason, we need to postpone a Family Retreat, we will offer a number of available dates for you to join us in the future. Or even hold your deposit or payment for whenever you can join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your entry ticket fee minus bank transfers.

We recommend you bring your own gear to the event but if you don’t have, you will generally be able to rent your gear at the location (check each location first).

We are not responsible for anything related to gear hire. And we strongly suggest that you start getting your own equipment if freediving is something that interests you.

The gear you need will be listed on the Family Retreat page.

To ensure your booking is confirmed we need an initial deposit as listed on the event page.

If you cancel your spot, this deposit or any payment you have made until the moment of cancellation, is only refundable once we are able to rebook your spot.

If you book onto the trip but are not able to make it, we can move your spot to the following year once we have rebooked your spot.

The price will adjust accordingly to the year you are taking your trip. Prices are subject to change.

To rebook, send an email to info@freedivingfamily.com

Please include your name and the date of the trip you booked.

You’ll be able to choose any available trip date.

Dates are subject to availability.

The only reason we EVER postponed an event was because of Covid-19.

If for any reason, we need to postpone a Whale Trip, we will offer a number of available dates for you to join us in the future. Or even hold your deposit or payment for whenever you can join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your entry ticket fee minus bank transfers.

For swimming with the whales, no freediving experience or certification is required.

Most of the whale encounters take place on the surface.

However, a beginner freediving course/training is included in the price of the trip if you’d like to take one.

Our trips will be guided by our Freediving Family team, and a special guest each week.

We will also count with local captains and a marine biologist to teach us about the behavior of the whales so that we can get the absolute most out of our swim time with them.

All of our Courses are Molchanovs Freediving Courses.

To take a Molchanovs Course students need to be at least 16 years old. From 16-18 years old, students must have the consent of their parents or guardians. 

Students must also present a completed and signed Liability Release and Medical Form.

We recommend you bring your own gear to the trip.

If you don’t have your own gear, we can provide it for you. The cost of gear hire is included in the cost of the trip. However we have limited amount of gear.

You will need:

A wetsuit

Fins

A Mask and Snorkel

A Weight belt 

Please note: we will provide weights during your stay at Eua.

It is your responsibility to return your hire gear before you go back to Tongatapu.

If you lose or damage any of the rental gear the following charges apply. 

Wetsuit: $450 AUD

Fins: $45 AUD per fin

Mask: $35 AUD

Snorkel: $20 AUD

Weight Belt: $35 AUD

Weights: $10 AUD per weight

To book a spot, we ask for a non-refundable $350 AUD deposit.

If you’re not able to attend the trip that you’ve booked with a deposit, you can transfer your deposit to a future Freediving Family service from within 12 months time from your reschedule without any fee as long as you give us at least 60 days’ notice. 

If you have paid the full amount and for any personal circumstances cannot join the trip, you can transfer your payment to a future Freediving Family service from within 12 months time from your reschedule without any fee as long as you give us at least 60 days’ notice. 

We cannot issue refunds.

If you fail to give us a 60 days’ notice for your transfer, then we can only offer a transfer to a future Freediving Family service if we are able to rebook your spot for the trip.

The price will adjust accordingly to the year and type of trip or service. Prices are subject to change.

To reschedule, send an email to our Manager at info@freedivingfamily.com

Please include your name and the date of the event you booked.

We completely understand that medical and personal issues can just pop up.

However, because this trip has limited spots and high expenses, if you cannot attend and leave the spot unfilled we cannot cover the expenses of this trip.

You’ll be able to transfer your spot to any event from that current year. The dates and events will be on our website.

Dates are subject to availability.

The only reason we EVER postponed a Deep Week was because of Covid-19.

If for any reason, we need to postpone a trip, we will offer a number of available dates for you to join us in the future. Or even hold your deposit or payment for whenever you can join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your entry ticket fee minus bank transfers.

During this trip you are able to take freediving courses that will allow you a certificate once you have completed all requirements successfully.

All of our Courses are Molchanovs Freediving Courses. We believe Molchanovs Freediving Education is the best Freediving Education out there and the head of the Freediving Family, Adam Stern is also one of the founders and creators of the Molchanovs Education System. 

To take a Molchanovs Course students need to be at least 16 years old. From 16-18 years old, students must have the consent of their parents or guardians. 

Students must also present a completed and signed Liability Release and Medical Form.

You will need to you bring your own gear to the trip.

We are not responsible for anything related to gear hire. And we strongly suggest that you start getting your own equipment if freediving is something that interests you.

As for gear, you will need:

A wetsuit

Fins

A Mask and Snorkel

A Weight belt 

Weights

Lanyard

To book a spot, we ask for a non-refundable $390 AUD deposit.

If you’re not able to attend the trip that you’ve booked with a deposit, you can transfer your deposit to a future Freediving Family service from within 12 months time from your reschedule without any fee as long as you give us at least 60 days’ notice. 

If you have paid the full amount and for any personal circumstances cannot join the trip, you can transfer your payment to a future Freediving Family service from within 12 months time from your reschedule without any fee as long as you give us at least 60 days’ notice. 

We cannot issue refunds.

If you fail to give us a 60 days’ notice for your transfer, then we can only offer a transfer to a future Freediving Family service if we are able to rebook your spot for the trip.

The price will adjust accordingly to the year and type of trip or service. Prices are subject to change.

To reschedule, send an email to our Manager at info@freedivingfamily.com

Please include your name and the date of the event you booked.

We completely understand that medical and personal issues can just pop up.

However, because this trip has limited spots and high expenses, if you cannot attend and leave the spot unfilled we cannot cover the expenses of this trip.

You’ll be able to transfer your spot to any event from that current year. The dates and events will be on our website.

Dates are subject to availability.

The only reason we EVER postponed a Deep Week was because of Covid-19.

If for any reason, we need to postpone a trip, we will offer a number of available dates for you to join us in the future. Or even hold your deposit or payment for whenever you can join us in the future.

If you are not able to make any future dates then you will be entitled to a full refund of your entry ticket fee minus bank transfers.

During this trip you are able to take freediving courses that will allow you a certificate once you have completed all requirements successfully.

All of our Courses are Molchanovs Freediving Courses. We believe Molchanovs Freediving Education is the best Freediving Education out there and the head of the Freediving Family, Adam Stern is also one of the founders and creators of the Molchanovs Education System. 

To take a Molchanovs Course students need to be at least 16 years old. From 16-18 years old, students must have the consent of their parents or guardians. 

Students must also present a completed and signed Liability Release and Medical Form.

You will need to you bring your own gear to the trip.

We are not responsible for anything related to gear hire. And we strongly suggest that you start getting your own equipment if freediving is something that interests you.

As for gear, you will need:

A wetsuit

Fins

A Mask and Snorkel

A Weight belt 

Weights

Lanyard

This trip is has a few differences from our usual terms as the operators need to book flights and ferries in advance and once your name is on those tickets, that portion of your payment becomes non-refundable.

Due to this, the full deposit is non-refundable and non-transferrable starting 4 months prior to the event starting (even if we can rebook your spot).

Here is a full outline of the cancellation policy for this specific trip:

If you need to cancel before 4 months, you can transfer the full amount already paid towards a future event.

If you need to cancel within 4 months, the deposit is non-refundable and non-transferrable, but we are able to transfer any remaining balance you paid towards a future event.

If you need to cancel within 4 weeks of the event starting, your pull payment is non-refundable and non-transferrable.

Reminder that we cannot issue refunds.

Due to the unique nature of this particular event, if you need to cancel we are only able to transfer your deposit to a future Freediving Family Expedition, and only if you cancel within the defined timeline.

If you need to cancel between now until 12 weeks before the event begins - your deposit/and or full payment may be moved to a future event.

If you need to cancel between 12-8 weeks before the event starting - we do charge a fee equal to the event deposit. Any balance remaining can be applied to a future Family Expedition.

If you need to cancel within 8 weeks of the event starting, we cannot move your balance to a future event.

We cannot issue refunds.

Due to the unique nature of this particular event, if you need to cancel we are only able to transfer your deposit to a future Freediving Family Expedition, and only if you cancel within the defined timeline.

In the event that you need to cancel your spot between 8 weeks and 4 weeks of the event starting, we do charge a fee equal to the event deposit. Any balance remaining can be applied to a future Family Reunion.

If you need to cancel within 4 weeks of the event starting, we cannot move your balance to a future event.

We cannot issue refunds.